ALS Engineering Pty LtdReviews
About
ALS Engineering Pty Ltd is a Solar Power Installation company based in Mudgeeraba QLD and Wilberforce and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes
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ALS Engineering Pty Ltd Reviews (3)
ShowMost Recentreviews fromAll timeacrossAustralia
Average Scores
2.3/5
Value for money
2.3/5
Quality of System
2.3/5
Installation
2.3/5
Customer Service
- 5 star0
- 4 star1
- 3 star0
- 2 star0
- 1 star2
View Timeline
25 November 2022
23 December 2021
Awful experience
Installation was very slow. Battery installation took three attempts, and is still not right. Once the contract had been signed, communication from the company was almost nonexistant. I am still waiting for a response to my last email, after 3 months.Panel rating:5/5
Inverter rating:3/5
Battery rating:3/5
Supplier Reply:
嗨,保罗,我们感激你花时间this review. Unfortunately, your system was delayed as this was at the start of COVID where we had staff and contractors calling in sick. We would really appreciate if you updated your review as your system has been resolved and fixed and has been fully operational for over 12 months now.28 January 2021
High quality service with Australian made panels
Australian made panels from Tindo drew me to ALS Engineering then the quote provided two recommended configurations rather than a range of 4 or 5 from other quotes with little but price to choose from.It was a premium price but I believe it to be a premium, long term system.
The process was professionally handled by polite, friendly, can-do tradespeople. Care was taken to minimise disruption to neighbours. I'm very happy with the installation. In particular I still have safe access around my roof and the visual impact is nil. No rubbish was left behind. They even integrated my existing panel into the system.
All communications with suppliers and authorities was handled by ALS.
Congratulations to ALS for a job well done.
Do not engage and stay away!
Worst experience ever. ALS solar (ALS engineering) would not return my money. Had multiple delays over several months. Installation dates were rescheduled because of no-shows or was sick or had forgotten (how?) and whatever the next excuse was. My family and working life to accommodate their incompetence became too frustrating, I had to get lawyers involved. DO NOT engage with this company. STAY CLEAR. There are multiple clients that have experienced the same. My case has settled and can now offer my opinion and review. No-one is above the law.Supplier Reply:
你好迈克尔,我们重视您的反馈是我们的业务is constantly trying to improve its service to our customers. I do find it rather frustrating you slander our business without mentioning to actual facts. ALS Solar notified you that there was a nationwide shortage of supply directly from the SolarEdge manufacturing facility and that this was delay your system being installed. This supply shortage was felt by every single solar retailer in the Australian market and was completely out of our control.We offered you the choice between an alternative solution which was available and could be installed straight away or a delayed install date and you would be installed as soon as this material become available as per our terms and conditions. You advised us you didn’t want anything and hung up on us while we were trying to resolve this matter and we then refunded your deposit even though it was against our contractual agreement. I feel deeply saddened to see your review after everything we did to accommodate you during a national material shortage in the middle of a global pandemic.